Frequently Asked Questions
Everything you need to know about making your house a home with Getters.
What is the standard shipping timeframe for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on furniture and lighting?
Yes, all Getters furniture and lighting fixtures come with a 1-year limited warranty covering manufacturing defects to ensure your home stays beautiful and functional.
What is your return policy for change-of-mind purchases?
We offer a 30-day return window for most items. Products must be returned in their original packaging and in unused condition to qualify for a full refund.
How do I track my order once it has been dispatched?
Once your order ships, you will receive an email with a unique tracking number and a link to our carrier's portal so you can monitor your delivery in real-time.
Are the materials used in your products eco-friendly?
At Getters, we prioritize sustainability. Many of our collections feature FSC-certified wood, recycled textiles, and non-toxic finishes to support a healthier home environment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.